Frequently Asked Questions

Do you accept insurance?
Yes, we do accept insurance. For Tennessee residents, we are in network with most major commercial insurance plans and Medicare. For Maryland residents, we are in network with Aetna, Cigna, UHC/Optum.
What if my insurance isn’t listed or if I don’t have insurance?
We can provide you with a superbill to submit for potential reimbursement if we are not in network with your insurance company. If you do not have insurance, self pay rates are available. Please note, if using out of network benefits, the full self-pay rate will be due at the time of service.
What is the self pay rate?

New patient intake: $250 | 60 minutes

Follow up visit: $150 | 30 minutes

Medication Refill: $100 | 15 minutes

 

How do payments work?

A credit card is required to be added to your account at the time of booking and remains on file. For self-pay clients, your credit card will be charged following your visit on the same date of service. For those who will be using insurance, we partner with billing companies, Alma and Headway, to submit claims to your insurance on your behalf. Depending on your insurance carrier, you will receive an invitation to complete your account through one of these platforms to add a form of payment. Your copayment or coinsurance will be automatically charged following your visit with us. Please note, an active and complete billing account is required prior to each visit.

Do you have a cancellation or no show policy?

We ask for at least 24 hours of notice for cancelling or rescheduling appointments. If less than 24 hours is given, your card on file will be charged the full fee for session. This helps maintain appropriate boundaries for your time and ours. If you do miss a visit or need to cancel within the 24 hour timeframe, please know that you will not be judged! We’re all human, and things happen. We will excuse the 1st missed visit or late cancellation, and enforce the policy moving. Please note, insurance will not cover this fee. All outstanding balances must be paid prior to scheduling follow up visits or receiving medication refills.

Will you work with my therapist or other providers?
We believe in collaborative care for best outcomes, and welcome the opportunity to work with your medical provider and therapist to support you. Please note, signing a release of information is required to allow these conversations to take place. A release of information will be provided at your request.
Do you treat Addiction?

We prescribe naltrexone to help prevent heavy drinking days/ cravings for substance use for relapse prevention. We are working on being able to offer the Vivitrol injection in the office, so please inquire if interested.

We are not able to prescribe buprenorphine in the management of opioid use disorders, but would be happy to partner with you in treating co-occurring mental health symptoms.

Do you have a controlled substance policy?

We take the prescription of controlled medications very seriously. We do not prescribe benzodiazepines for daily use or for long term use as this may lead to rebound anxiety, poor sleep, increased tolerance and early onset Alzheimer’s and dementia. If currently prescribed for daily use, a slow and safe taper will be initiated by your provider along with other treatments to better manage anxiety. If you are taking a benzodiazepine daily and do not want to explore other alternatives, you may wish to consider finding another provider. Please visit  https://www.benzoinfo.com for more information on the risks and intended uses.

Stimulant medication may be prescribed for ADHD after complete psychiatric evaluation and review of supporting documents and scales. If you have been diagnosed with ADHD and are taking a stimulant, please request a copy of your records and bring to your initial visit, or sign a release of information. Records being sent from your previous prescriber can be sent to our HIPAA compliant e-mail at info@rubymentalwellness.com.

What is your refill policy?

Refills of medication are written at the time of your appointment. If you are in need of a refill between appointments, please send a message through the patient portal. All medication refill requests will be completed within 3 business days. Requests are not processed on weekends or holidays.

Refills will be approved only for patients with a scheduled follow up appointment. Please remember that it is your responsibility to schedule and keep follow-up appointments based on your individualized treatment plan.

Refills for lost or stollen controlled substances will not be replaced.

Please OPT OUT of automatic refill requests if offered this service by your pharmacy. We will not respond to pharmacy-initiated refill requests due to the significant administrative burden this entails.

How often will I need to see you?

Follow up visits occur more frequently initially and when prescribing new medications or changing doses. This can range from every 2-4 weeks in the beginning. Depending on complexity, we may require more than 1 visit to complete your initial psychiatric evaluation. Once established and on a therapeutic medication regimen, the frequency of appointments may range from every 1-3 months depending on the individual and overall treatment plan. If you are prescribed a controlled substance, you are required to be seen at least bimonthly